Total cases registered per month 2020-2021
Total cases registered per month in 2020-2021.| Month | Total cases |
|---|
|
July 2020
|
520
|
|
August 2020
|
464
|
|
September 2020
|
537
|
|
October 2020
|
485
|
|
November 2020
|
500
|
|
December 2020
|
405
|
|
January 2021
|
484
|
|
February 2021
|
527
|
|
March 2021
|
587
|
|
April 2021
|
453
|
|
May 2021
|
537
|
|
June 2021
|
566
|
| Total | 6,065 |
Total cases closed – FYTD at 30 June 2021
Total cases closed by case issue.| Case issue | Description | Total |
|---|
|
Billing
|
High/disputed bills, delays, errors, estimated accounts, fees & charges, rebates/concessions, tariff, meters, refunds, etc.
|
2,715
|
|
Credit
|
Payment difficulties, disconnection, bad debt, etc.
|
518
|
|
Customer service
|
Failure to inform/respond, incorrect advice, poor attitude/service, privacy issues, etc
|
454
|
|
Land
|
Impact of network assets, maintenance, vegetation management, etc.
|
107
|
|
Marketing
|
Conduct of energy marketers, misleading information, pressure, non-account holder signed up, etc.
|
38
|
|
Provision
|
Problems with new or existing energy connections, etc.
|
481
|
|
Supply
|
Quality of energy supply, damage/loss, outage, etc.
|
154
|
|
Transfer
|
Error in billing/transfer of account due to switching retailers, contract terms, delay in transfer, site ownership, etc.
|
138
|
|
Other
|
Customer issues that do not fall into the above categories
|
94
|
|
Referral
|
Customer is referred to other organisation
|
790
|
|
General enquiry
|
General enquiries for information
|
575
|
| Total | | 6,064 |
Note: All case issues other than 'Referrals' and 'General enquiries' include a combination of 'Referral to Higher Levels', 'Refer back to suppliers', and 'Investigations'.
Total cases closed per month 2020-2021
Total cases closed per month in 2020-2021.| Month | Total cases |
|---|
|
July 2020
|
511
|
|
August 2020
|
441
|
|
September 2020
|
579
|
|
October 2020
|
478
|
|
November 2020
|
499
|
|
December 2020
|
406
|
|
January 2021
|
474
|
|
February 2021
|
521
|
|
March 2021
|
580
|
|
April 2021
|
476
|
|
May 2021
|
533
|
|
June 2021
|
566
|
| Total | 6,064 |
Previous years
Further historical complaints date available on the Open Data Portal.
